You may return or exchange any unused and unwashed merchandise if you are dissatisfied with your purchase within 30 days after the shipping date.
Once the return is received and processed customer service will contact you for your credit card information in order to process the return in the amount of the purchase price (excluding the shipping charges and a $35.00 restock fee). All credits will be processed to the original purchaser only. Please note that you are responsible for shipping and handling charges on returned merchandise. In order to ensure your return is safe and documented, send your package via a prepaid, insured and traceable method. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, DHL or USPS Parcel). Luxury Chenille, Inc is not responsible for items damaged or lost in transit.
Sale items and gifts without receipt cannot be returned, but may be exchanged for items of equal or lesser value. Items purchased from our warehouse are subject to exchange only.
Returns that arrive 30 days after the shipping date if in good condition will receive a store credit. Please allow 4-6 weeks to process returns upon receipt. Please notify us of damaged merchandise within 72 hours of receiving your product.
When making your return please include, your name, address, phone number, email address and your invoice number. A copy of your packing list, email confirmation or proof of purchase, such as a copy of the original sales receipt will be needed for reimbursement of the full purchase price. This will also greatly reduce the time it will take to process your return.
DO NOT return any products without contacting customer service first by email support@luxurychenille.com. We retain the right to refuse all packages returned without our consent.
All items returned must be clean, unused and with original tags still attached in order to accept the return or exchange.
No restocking fees apply to exchanges. However, you will be charged for all new shipping fees
Absolutely no refunds on shipping charges. In most cases, a new Shipping/Handling fee will be due for exchange.
Customized items, including items that have been embroidered, will not be accepted back for exchanges or refunds.
We offer Tersaro chenille and micro plus robes, blankets, throws, slippers and even teddy bears in all sizes including plus size bath robes. The luxurious robes are featured in five star hotels and spas around the world. Chenille may refer to either a type of cored yarn from it. Chenille, the French word for caterpillar typically used to describe a type of fabric. Many fabrics, such as mohair and wool, get their names from the fibers with which they are made. Chenille, however, is named from the unique process in which it is made. The chenille yarn that makes up our bath robes for men and women, the blankets, chenille throws and slippers is created by a process perfected from the eighteenth century. The chenille yarn is manufactured by placing short lengths of yarn, called the "pile", between two "core yarns" and then twisting the yarn together. The edges of these piles then stand at right angles from the yarn’s core, giving chenille both its softness and its characteristic look. Chenille will look different in one direction compared to another, as the fibers catch the light differently. Chenille can appear iridescent without actually using iridescent fibers.
Microfiber refers to synthetic fibers. The most common types of microfibers are made from polyesters, polyamides (nylon), and or a conjugation of polyester and polyamide. According to textile historians, chenille-type yarn was produced as far back as the eighteenth century. Back then the yarn was actually made by weaving a "leno" fabric and then cutting the fabric into strips to make the chenille yarn. In the 1930s, usage for the tufted fabric became widely desirable for throws, bedspreads, and carpets, though not popularized for apparel until commercial production in the 1970s. Tersaro chenille is the finest chenille blend there is –elegantly crafted to last a lifetime
